Tag: CX


The Key to Unlocking your Business Potential Business

  As another year draws to a close, it is only natural that we use the turn of the new year to review what’s been and resolve to improve and progress, both personally and professionally. Growth is essential for survival, and the speed of business evolution is now pivotal for success. We have seen big corporations experiencing the pain points of slow movement first hand,...

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business hand shows touch screen mobile phone with streaming images Business / Digital Marketing

This is a guest post by Rishi Ghai Most businesses review their marketing health at least once a year. Your business probably does the same, adhering to an annual planning cycle. One would think that such reviews are more than sufficient to keep you on course and set new marketing goals. The truth is that despite frequent reviews, the marketing function of your organisation may...

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Intelligent Consumer Behaviour Business / Digital Marketing

Everyday, we are doing business with a world that has access to more information than ever before. Every school of thought can be researched quickly. Niche markets have opportunities like never before, and ‘long-tail’ businesses are still making good profits thanks to search engines, readily available and detailed amounts of data and targeted marketing. Education is an everyday commodity. Communication is fast and word of...

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How to Ensure the Best Customer Experience Business / Digital Marketing

Guest Post by Amanda DiSilvestro  For starters, you have to think about each and every way that you have interactions with your customers. That means beyond just basic online or in-person contacts and includes materials you mail, various online presences, and experiences navigating social media. You must also consider how those interactions will affect the reviews that customers provide. Never, ever discount the importance of those...

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Your Unique Voice and Customer Engagement Business / Digital Marketing / Startups

This is my guest post that originally appeared on Global Social Media Coaching. Unique as you are Your business is as unique as you are. You created it. You transformed it. It evolved out of your own ideas, and the energy of the team of people who work for you. Your customer service has its own unique personality. Your product range is a reflection of...

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About Me

Sharni-Marie Barney

Sharni-Marie is the owner of an epic new marketing consultancy, Forj Marketing. She has a huge vision to help businesses forge their own way to future success. She loves to read and travel, always looking for experiences that broaden her perspective. She has big dreams.